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Hotel Management System to meet Hotels’ needs.

  • Knowing rooms position (Vacant – Reserved – Occupied) any time.      
  • Precision, control, monitoring and carefree for hotel owner and manager in addition to easiness, flexibility and efficiency for performance of hotel manager and employees, besides high-class services for guests.
  • Control of hotel clients such as companies and groups according to the privileges granted to them.
  • Automatic processing of tax and allowances of individual and companies.
  • Swiftness of guest service through controlling of accommodation  and the flexibility of the system with all services( room rents – phone calls – restaurant – laundry – payments –returns – discounts … etc.)
  • Recording all incoming and outgoing phone calls details and posting the charges to the customer invoice automatically.
  • Controlling guest calls and implementing the requirement of maintenance rapidly and effectively.
  • Compatibility of the system with any kind of phone switchboard connected to printer (Panasonic – Avaya – Alcatel – Nortel).
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Software modules

for your business operations and activities

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Training hours

for any user of ONYX Pro ERP

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available in ONYX Pro ERP

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Countries

use ONYX Pro ERP

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Features

Features:

  • Guest profile
  • Guest application
  • SMS massages
  • Wake Up Calls
  • Alerts
  • Interface with back office systems(financial systems)
  • Integrated with electronic doors and TCP / IP-Comport
  • Using the system in mobile tablets from any location for hotels staff

Benefits ONYX Pro

Benefits:

  • Performing the processes of reservation and hosting guests, controlling of room changing and leaving according to the privileges that hotel presents to their clients whether they are individuals, groups or companies.
  • Documenting the services provided to clients and issuing detailed invoices for cash and credit services.
  • Controlling the phone calls of guests and providing detailed data of calling activity with several options.
  • Issuing brief and detailed reports of organization documents, their contents, categories and variety of data.
  • Recording the revenues of the services provided in the account of guest according to services invoices.
  • Viewing various reports of operation activity with multi-option.

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Features

  • Guest profile
  • Guest application
  • SMS massages
  • Wake Up Calls
  • Alerts
  • Interface with back office systems(financial systems)
  • Integrated with electronic doors and TCP / IP-Comport
  • Using the system in mobile tablets from any location for hotels staff

Benefits

  • Performing the processes of reservation and hosting guests, controlling of room changing and leaving according to the privileges that hotel presents to their clients whether they are individuals, groups or companies.
  • Documenting the services provided to clients and issuing detailed invoices for cash and credit services.
  • Controlling the phone calls of guests and providing detailed data of calling activity with several options.
  • Issuing brief and detailed reports of organization documents, their contents, categories and variety of data.
  • Recording the revenues of the services provided in the account of guest according to services invoices.
  • Viewing various reports of operation activity with multi-option.

RESERVATION

New Reservations

(Begin a reservation with a rate and availability search. Complete all the necessary fields that are required to complete the reservation (i.e. Arrival, Departure, Room Type, Rate Code, Res. Type, etc.).

  • New Reservation with Rate Query
  • Pre-block reservations
  • Search and Edit Reservation
  • Multiple Rate Reservation
  • Fixed Rate Reservation
  • Name Change on a Reservation
  • Reservation with Multiple Profiles
  • Reservation with Negotiated Rate
  • Individual Group Reservation
  • Cancel a Reservation
  • Waitlist a Reservation

Reservation Options

  • Agent/ Company
  • Reservation type (GTD/6PM)
  • Changes Reservation status( No Show / Canceled)
  • Confirmation
  • Credit Cards
  • Deposit/CXL
  • Facility Scheduler
  • Fixed Charges
  • History
  • Register Card
  • Routing

Additional Reservation Features

  • Room Plan
  • Batch Confirmations
  • Calendar

FRONT OFFICE

Arrivals and Check In

  • Searching for Arrivals (Checking In a Guest)
  • Placing an Arrival into Queue
  • Managing the Queue
  • Checking In a Walk-In Guest

In House Guests

  • Searching for In-House Guests
  • Editing In-House Guest Records
  • Canceling a Check-In

Additional Front Desk Features

  • Room Assignment
  • Room Move
  • extended-stay ( for long-term guests)
  • Wake Up Calls
  • Accounts – Posting Masters (PM) for (Complimentary and House Use Check In)

CASHIERING

Cashiering Basics

  • Understand Debits and Credits 

Debit – a transaction posting that “adds” to the guest’s folio balance where the guest consumes a charge and owes the hotel for the service. For example, when a guest charges an item such as dinner in the restaurant, that charge posts to the guest’s account (Folio) as a debit using a Transaction Code.

Credit – a transaction posting that “subtracts” from the guest folio balance where the guest pays for a charge or service applied to their folio. Another way to credit the guest’s account is posting an adjustment to a guest’s folio. In most cases, credits are payments posted when a guest checks out. For example, when a guest makes a payment, or there is an adjustment or correction to the folio, the payment or adjustment posts to the guest’s account (Folio) as a credit using a Transaction Code (i.e. Cash).

  • Navigating Folios
  • Posting a Charge
  • Transfer Charges to/from Another Room
  • Transfer Charges to/from Another Folio Window
  • Posting Payments
  • Preview, Print, and File a Folio
  • Split a Charge
  • Adjusting a Charge
  • Adjust an Interface or Night Audit Posting
  • Correct / Edit a Charge
  • Guest Refunds and Paid Outs

Billing Options

  • Credit Cards
  • Fixed Charges
  • Posting History
  • Post Rate Code
  • Routing

Check Out

  • Cash Check Out
  • Credit Card Check Out
  • Direct Bill Check Out
  • Settlement and Early Departure
  • Reinstate a Check Out
  • Individuals check out

Cashier Functions

  • Cashier Reports
  • Exchange Rates
  • Folio History
  • Deposit / CXL
  • Receipt History
  • Cashier Shift Close
  • Reprint Cashier Reports

HOUSEKEEPING

ROOMS MANAGEMENT

Hotel Pro’s Rooms Management module enables employees to view and control various facets of a room’s condition, status, and availability. With housekeeping, room history, occupancy, and maintenance information at their fingertips, Rooms Management and Housekeeping departments work together seamlessly; efficiently addressing areas that need attention thereby better ensuring guests’ satisfaction

The Housekeeping option allows guest preferences on turndown service or requests service times for room service. Additionally, any notes that Housekeeping might need for this guest apply using this option and display on the department’s Task Assignment sheets

(Input required)

Hotel Chart (organization structure and levels / job titles and levels)

Tasks

Working Shifts

Priorities

  • Changing the Status of a Room
  • Room Conditions
  • Room Discrepancies
  • Attendant Points
  • Task Assignment
  • Turn down Tasks
  • Housekeeping Chart

Additional Rooms Management Options

  • Out of Order / Out of Service (It is not possible to take an occupied or reserved room to a status of Out of Order)
  • Maintenance

AUDIT

NIGHT AUDIT

The business date in HOTEL PRO is automatically changed when the real date changes.

There are three components to the audit process:

PRE-AUDIT WORK

  • Missing Gust Information Check / Correct (Missing Info. Check)
  • Review companies reservation (Companies Reservations Review)and Comp/House – ensure that these are approved by management
  • Departure Date – correct departure date for the guest which needed to extend their stay(Departures Not Checked-Out)
  • Grantee reservations(GTD) should arrivals today, and doesn’t make chick in (Arrivals Yet To Check-In)

RUNNING AUDIT

  • Review (Deposit/CXL or No Show Revenue) reflects that the cancelled reservation is Paid (Refunded Un-canceled Reservations Review)
  •  Review guests departure folios balance(Checked Out Balance Review)
  • Credit Limit (all payments/ discount) and Debit Limit (Paid out) for guests (Paid out And Discount Review)
  • Audit moving guest rooms with reasons(Room Transfer Review)
  • Prepare and distribute a range of reports such as:

(Trial Balance or Room balance sheet / Cashier summary report / Manager report / No Show Report / Companies guests report / Arrivals for new day report / Due Departures)

  • Make Night Auditor Observations(Weather And Notes)

RUNNING AUDIT

  • Night Audit Posting

REPORTS

The most important types of reports:

  • Manager report
  • Daily Sales report
  • Trial balance report
  • Reservations report (No-show / cancellation)
  • Payments and Receipts Reports
  • Revenue report
  • Users report
  • Guest’s in house report
  • Chick in report
  • Extended-stay report
  • Services report
  • Taxes report

The HOTEL PRO has reports designer to design a new report format according to the requirements of the hotel’s administration in its size, format and fields data.

MODULES OF HOTEL PRO SOFTWARE

                    Version Hotel Pro Cost
Standard Professional Profiles
Ok Guest Profile
Ok Advanced Guest Profile
× Ok Registration Cards And Membership Additional Cost
Standard Professional Reservations
Ok Ok Individual & Group Reservation
Ok Reservations with Plans And Prices
Ok Rate Query- Rate Code
Ok Ok RESERVATION DEPOSIT PAYMENT
Ok Ok DEPOSIT CANCELLATION
Ok Ok Rooms schedule
Standard Professional Front Offices
Ok Ok Check In a Guests
Ok Ok Room Move
Ok Ok extended-stay ( for long-term guests)
Ok Ok Room Plan
× Ok Linking with Electronic Door Locks Additional Cost
Standard Professional Cashier
Ok Ok Guest Payments
Ok Ok Paid-out
Ok Ok Room Services (Cash & Credit)
Ok Ok Service Confirm(breakfast)
Ok Ok Routing
× Ok Transfer Charges to/from Another Folio Window Additional Cost
× Ok Transfer Charges to/from Another Room Additional Cost
Standard Professional Reports
Ok Ok Front Offices & Reservations Reports
Ok Ok Cashier Reports
× Ok Report Designer Additional Cost
× Ok Dash Board Additional Cost
Standard Professional Nazeel Application
× Ok Request a Service orders

Additional Cost

× Ok Invoice Display
× Ok Extension of Stay Request
× Ok View packages
Standard Professional House Keeping
× Ok HK Transactions Additional Cost
× Ok Attendant Points Additional Cost
× Ok HK staff Application Additional Cost
Ok Ok Laundry
Standard Professional Night Audit
× Ok Night Audit Transactions Additional Cost
× Ok Use Notifications(tracking) Additional Cost
× Ok Use Night Audit’s Messages Additional Cost
Standard Professional Accounts
Ok Ok Ability to Interface with back office systems(financial systems)
Ok Ok City ledger & Settlements         
Standard Professional Communication & Notifications
Ok Ok Extension Connect
× Ok SMS massages Additional Cost
× Ok Guest Notifications and alerts Additional Cost
× Ok Users massages

Clients Review

Gassan AbdulfattahFinancial Manager - Construction Real Estate Company
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"The most important feature of Onyx Pro Software is the configuration based on our institution activity in real estates. In addition to that, Onyx Pro Software outputs are an important source to help decision-makers. Moreover, the most important feature is the process of creating cost centers through which we could know our projects costs in the same high-precision that documentary cycle passes through. Onyx Pro Software have provided us with more security for our data by its strong database."
Wadah Abdul Ghani Al-ShargabiFinancial Manager - Red Sea Industries Co., Ltd
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"With Onyx Pro software, we could link the company branches with head office easily. Then we could regulate the internal procedures and activate monitoring. Furthermore, the application of Onyx Pro in various departments of the company has encouraged our staff by facilitating work procedures. All these have provided security for company owners in addition to miscellaneous and precise reports they get."
Mohammed Abdul Wali AlasbahiFinancial Manager - Farms Co. goodness for trade and investment
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"Our organization administrative success is characterized by the use of financial software with integrated accounting features, users privileges, precise transactions, easiness of issuing various reports, and linking internal accounting entities and branches, and so others have been achieved by using Onyx Pro Software. In addition to our professional staff who could use Onyx Pro Software with all its features."
Rashad Mansour HailIT Manager - Company Sanabani for agriculture and poultry
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"The strength of ONYX Pro Software is in database strength, easiness of using system screens and the outputs of good and miscellaneous reports. ONYX Pro Software need only pro forma improvements for interfaces."
Mohammed Salem AlfaqeerFinancial Manager - Rawa’t Alehsas Foundation
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"Onyx Pro Systems are more than fascinating as they meet our work requirements and needs. The best thing I would like to tell you about is that when we decided to use Onyx systems and the transition to computerization, we have implemented that in a very record time as planned with high precision and procedures of organized labor. My heartfelt thanks to all staff of Ultimate Solutions and technical support team."
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