Technical Support

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Technical Support Service:

It is continual technical service offered to ONYX Pro customers. This service is provided by specialized engineers in programming and computer engineering in addition to experts in implementation of accounting and administrative ONYX Pro programs. The reasons for requesting technical support differ from country to another. However, the most important mutual reasons are as follows:

  1. Some customers like the participation of technical engineer in adapting some of programs functions with their special requirements.
  2. Limitedness of using system instructions by user.
  3. Errors appearing in the program for a reason related to using, program or external effect.
  4. Providing software updates or versions for customers.
0

Software modules

for your business operations and activities

0

Training hours

for any user of ERP System

0

Languages

available in Our ERP System

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Countries

use Our ERP System

How to get on Technical Support Service?

Get technical support clients of Ultimate solutions of ONYX Pro & Motakamel Plus by customer service specialist engineers. To accomplish that:

3 Means of Communication to order support:
  • Request support via internet.
  • Call Technical Support Dept.
  • Send official letter asking for support.
3 Options for providing support:
  • Via internet or phone.
  • Online/ remote support.
  • On site support.
3 Steps for providing support:
  • Receiving notification asking for support.
  • Providing support in any suitable mean.
  • Signing the form of solving problems by customers.

Request For Support Now!

Fill the required information. One of our reps will be in touch with you shortly to schedule a time with you.

On Site Support

On site support service is provided from Ultimate Solutions for customer when he /she requests that. The engineer reviews systems performance and implements the direct required solutions. Then he gives his necessary recommendations for users. At the same time, he takes the customer’s recommendations and proposals. After that, he submits a report about his visit into customers.

Technical Support Service Fees:

The service is completely for free during the first year. In the next years, invoices related to technical support service fees would be issued except for unsubscribed customers in renewing annual maintenance agreement.

Clients Review

Gassan AbdulfattahFinancial Manager - Construction Real Estate Company
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"The most important feature of Onyx Pro Software is the configuration based on our institution activity in real estates. In addition to that, Onyx Pro Software outputs are an important source to help decision-makers. Moreover, the most important feature is the process of creating cost centers through which we could know our projects costs in the same high-precision that documentary cycle passes through. Onyx Pro Software have provided us with more security for our data by its strong database."
Wadah Abdul Ghani Al-ShargabiFinancial Manager - Red Sea Industries Co., Ltd
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"With Onyx Pro software, we could link the company branches with head office easily. Then we could regulate the internal procedures and activate monitoring. Furthermore, the application of Onyx Pro in various departments of the company has encouraged our staff by facilitating work procedures. All these have provided security for company owners in addition to miscellaneous and precise reports they get."
Mohammed Abdul Wali AlasbahiFinancial Manager - Farms Co. goodness for trade and investment
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"Our organization administrative success is characterized by the use of financial software with integrated accounting features, users privileges, precise transactions, easiness of issuing various reports, and linking internal accounting entities and branches, and so others have been achieved by using Onyx Pro Software. In addition to our professional staff who could use Onyx Pro Software with all its features."
Rashad Mansour HailIT Manager - Company Sanabani for agriculture and poultry
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"The strength of ONYX Pro Software is in database strength, easiness of using system screens and the outputs of good and miscellaneous reports. ONYX Pro Software need only pro forma improvements for interfaces."
Mohammed Salem AlfaqeerFinancial Manager - Rawa’t Alehsas Foundation
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"Onyx Pro Systems are more than fascinating as they meet our work requirements and needs. The best thing I would like to tell you about is that when we decided to use Onyx systems and the transition to computerization, we have implemented that in a very record time as planned with high precision and procedures of organized labor. My heartfelt thanks to all staff of Ultimate Solutions and technical support team."
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Our ERP solution is available in following platforms

Get it on google playstore

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Available on Windows Desktop

Windows App - ERP system - Desktop

Available on Mac Desktop

Mac App - ERP system - Desktop

Here Are Some Of Our Happy Customers Growing With ATC Ultimate ERP Solutions

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+971 56 661 3952

info@atc-ultimate.com

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